Ystradgynlais Dental Lounge

Terms and conditions for private patients

Treatment plans and estimates

Upon consultation, a comprehensive treatment plan and cost estimate will be provided.
Should any changes arise due to clinical findings or patient preferences, these will be discussed and the treatment plan will be updated accordingly.

A deposit is required to secure appointments, with the amount based on the type and duration of the treatment. This deposit will be deducted from the total treatment cost.
For treatments involving laboratory work, such as crowns, bridges, dentures or implants, a minimum of 50% of the total fee is due at the appointment where impressions are taken.
We accept payments by cash and debit card.
Please ask our team about payment options.
All treatment fees are due on the day the treatment is provided, unless another payment arrangement has been agreed in writing.
Unpaid accounts may be referred to a debt collection agency or pursued through legal action, with the right to recover all associated costs.

We require a minimum of 24 hours’ notice for the cancellation or rescheduling of appointments. This allows us to offer the time slot to other patients in need.
Failure to provide the required notice or missing an appointment will result in a fee of £20 for each 10 minutes of the missed or cancelled appointment (e.g. £60 for a 30-minute appointment).
Arriving more than 10 minutes late may necessitate rescheduling the appointment, and the missed appointment fee may apply.

We reserve the right to charge time-based deposits for booking future appointments. These deposits are deductible from the cost of treatment.

If you decide to cancel a course of treatment, refunds for any treatment not yet performed will be processed within 14 days, provided a minimum of 24 hours’ notice is given.
If less than 24 hours’ notice is provided, a proportionate amount may be withheld to cover overheads.
For treatments involving laboratory work, if the initial stages have been completed, a proportion of the fee will be retained to cover incurred laboratory costs.

It is imperative to provide a full medical history and details of any medications you are taking. Please inform us promptly of any changes to your personal details or medical history.

We offer a 12-month guarantee for fillings, crowns and bridgework, provided the following conditions are met:

The patient has paid for the treatment in full, or is up to date with any agreed payment arrangement.
The restorations have not been damaged due to an accident, trauma or excessive grinding.
The patient has followed all post-treatment maintenance recommendations made by our dentists.
The patient has attended routine examinations every six months and visited a dental hygienist at a frequency advised by us.

We will only use images or x-rays of your smile and teeth for marketing or education, for example on our website or social media, with your written consent. Your name will never be published, and your identity will not be disclosed.
You can withdraw your consent at any time.

We use your contact details for appointment reminders and to tell you about important changes at the clinic. We will only send you special offers or marketing if you have agreed to receive them. You can opt out of marketing at any time.

We reserve the right to amend these terms and conditions as necessary. Any changes will be communicated to patients and will be available on our website.

Please note that these terms and conditions apply exclusively to private patients and do not pertain to NHS services.